[It's easier, when talking about the Crisis, to keep his focus out the door, watching the torrential downpour outside, the steady streams of water flowing down the street. When he finally speaks, there's a certain gravity to his voice, and it's clear his mind is elsewhere.]

Be glad you only have to imagine.

[He has more understanding now, some twenty years later. It doesn't change what he's been through, but he likes to think it helps him cope, especially given how the world has reshaped and rebuilt itself, in no small part thanks to Overwatch.]

Most of the Omnics were under the control of the God Programs. They didn't know what they were doing.